Troubleshooting - iPad

  • Pairing your Brydge with your iPad

    Tap the power button on the top right hand side of your Brydge, the green light will turn on, then off after about 3 seconds. Open the bluetooth settings on your iPad and switch it to ‘ON’. Locate the bluetooth key on your Brydge keyboard (two keys to the left of the power key) Press and hold the...
  • Compatibility

    To confirm your iPad Model please refer to the following link: iPad Compatibility Please note: Using an incorrect Brydge/Tablet combination, or, any compatibility not listed on our website is not approved by Brydge and will put your products at risk for damage. Unauthorized use of the Bry...
  • Checking the Battery on your Brydge Pro 12.9

    When your keyboard is plugged in and the red light is constantly on, this means the keyboard is still charging.  When that light shuts off, the keyboard is 100% charged and you should be able to pair it to your iPad. Please note that If your backlight keys are always on the battery may drain sig...
  • Rubber Shim Issues

    Check your Shims! Rips, tears or offset shims should be reset or replaced prior to reinserting your iPad into the hinges All Brydge Pro Customers are eligible for free replacement shims to maintain their Brydge. For Brydge 11.0 Pro and 12.9 Pro, please follow the below instructions: Go to Repl...
  • Hinge Issues

    If your hinge breaks, please email support@brydge.com with the following information: Proof of purchase (Brydge order number or photo of receipt) Photo of your Brydge Shipping address Our team will review your information and contact you within 24 hours of your warranty claim. Please note: We ty...
  • Troubleshooting: Dead Keys / Incorrect Characters

    Let's try some troubleshooting to get your Brydge working as it should. in the language settings of your iPad please be sure you have English-US set with no secondary languages. If you have a secondary language set please delete this as the iPad will not read the Brydge input correctly. Delete/f...
  • Troubleshooting: Key Lag / Typing Delay

    Please refer to the following troubleshooting instructions: Delete/forget your Brydge from the Bluetooth list by going Settings > Bluetooth > and then tapping the blue information icon to forget the device. Open the "Settings" app Go to “General” section Choose “Reset” and then select “Res...
  • How do I swipe up on the iPad to access my apps?

    By pressing COMMAND > OPTION > D you can pull up the on screen dock to view your saved apps. You can also access recent applications very easily by double tapping the Home button located on the top left hand side of your Brydge,