We're sorry to hear that you're having trouble with your iTrack trackpad! Before reaching out to support, try the following to see if you can restore functionality:
- Make sure the iTrack is fully charged
- You are running iPadOS 14.5 or higher
- Most current firmware installed via Brydge Connect App (version 2.0.3 or higher)
- "Forgetting" device and re-pairing
If that is unsuccessful, or you have any additional questions, you can contact us from the bottom of any page or by interacting with our ChatBot.